What should be your first priority after receiving a social media complaint from a crew member?

In the scenario of receiving a social media complaint from a crew member, reporting it to the General Manager should be your first priority because they are typically responsible for overseeing the operations and ensuring that any complaints are addressed appropriately and in alignment with company policy. The General Manager can provide guidance on how to handle the situation, may have the resources to investigate further or remedy the issue, and ensures that the complaint is documented properly within the organization's framework.

This approach helps maintain a chain of command and keeps the standard operating procedures intact. By bringing the issue to the attention of the General Manager, the situation can be handled with the necessary authority, ensuring that it is addressed rather than ignored or mishandled. The other options, while potentially relevant actions, are more appropriate after alerting the General Manager to the situation and receiving their guidance on how to proceed.