What is the appropriate action if a crew member reports negative comments from others on social media?

When a crew member reports negative comments from others on social media, the appropriate action is to report the situation to the General Manager. This response is essential for several reasons. First, involving the General Manager ensures that the issue is addressed by someone with the authority to implement changes and enforce policies within the workplace. The General Manager can assess the situation comprehensively and take necessary actions to support the crew member, such as fostering a more positive work environment or addressing the behavior of other employees.

Additionally, reporting to management can lead to the establishment of official protocols for handling similar situations in the future, helping to maintain a respectful and supportive atmosphere among all employees. This response also protects the crew member from potential retaliation and ensures that their concern is taken seriously within the organization's hierarchy. It’s crucial to handle such matters with the appropriate channels to ensure that any underlying issues can be addressed effectively and constructively.