If you witness a crew member using their cell phone during work hours, what is your first course of action?

The most appropriate course of action in this situation is to politely ask the crew member to stop using their phone. This approach fosters a culture of open communication and respect among team members. By addressing the behavior directly, you provide the individual an opportunity to rectify the situation without escalating it immediately to management. This method can help maintain a positive work environment and encourage adherence to company policies regarding phone use during work hours.

Engaging directly with the crew member demonstrates a collaborative effort to uphold workplace standards and shows that you value their role in the team. Such communication can often resolve issues without the need for further escalation.